Privacy Policy
SUPER DRAIN EXPERTS (“Super Drain Experts” or “we”) is committed to respecting the Personal Information entrusted to us, including when using our Site, and undertakes to maintain the confidentiality and security of Personal Information.
This Policy describes our practices regarding the Collection, Use, and Disclosure of Personal Information. The application of this Policy remains subject to applicable legislation, including the Act respecting the protection of personal information in the private sector.
Definitions
“Pixel tag” means a very small graphic element with a unique identifier that can be used on a website to measure an individual’s interactions with that website and the services offered there.
"Collection" means the acquisition of Personal Information, including from Third Parties; the expression "Collect" and its variants have a similar meaning.
"Disclosure" means the disclosure of Personal Information to a Third Party; the expression "Disclose" and its variants have a similar meaning.
“Data subject” means an individual whose Personal Information we hold.
"Policy" means this policy on the protection of Personal Information.
“Personal information” means any information relating to a natural person and which allows, directly or indirectly, for the identification of that natural person, including in particular their names, addresses, email addresses and date of birth.
“Site” means our website superdrainexperts.com, as well as any other platform or computer application owned by Super Drain Experts.
"Cookie" means a small text file or piece of data that is downloaded and stored on a computer or device when visiting a website.
“Third party” means a person (legal or natural) other than you, a Data Subject or Super Drain Experts.
“Use” means the processing, handling and management of Personal Information by Super Drain Experts; the expression “Use” and its variants have a similar meaning.
Our commitment
We are committed at all times to protecting the personal information we hold and respecting its confidentiality. The collection, use, or disclosure of personal information will always be carried out in accordance with applicable laws and the following guidelines:
Personal information is collected only with the consent of the person concerned, unless exempted by law;
Personal information is kept strictly confidential;
Personal information is used only for the identified purposes for which it is collected;
Personal information will be destroyed, de-identified, or anonymized when it is no longer necessary for the identified purposes or is no longer required by law; and
A data subject may at any time request that personal information concerning them be made available to them, corrected or destroyed.
How do we collect personal information?
We may collect personal information as follows:
Directly: An individual may provide us with Personal Information by email, telephone, through a Site, or in any other direct manner.
Through a Site: We may collect Personal Information in the course of interaction with a Site or our media accounts, including through technologies such as Cookies.
From other sources: We may receive Personal Information from other sources, including a Third Party, with the consent of the Person concerned, unless permitted or required by law.
Consent
Unless exempted by law, we will inform you and obtain your consent to the Collection, Use, or Disclosure of your Personal Information. This consent may be implied, meaning it will be inferred from your actions or inaction at the time of Collection, Use, or Disclosure.
When we wish to use a Data Subject's Personal Information for purposes other than those specified at the time of Collection, we will request the Data Subject's consent.
Consent may be withdrawn at any time, except in limited circumstances, including where withdrawal of consent is limited by legal or regulatory requirements, or due to the contractual obligations of the Data Subject to Super Drain Experts.
If you choose (i) not to provide us with certain Personal Information; or (ii) withdraw your consent, where it is possible to do so, we may be unable to provide you with our products or services.
Personal information collected
As part of your interactions with us, we may collect, use, or disclose an individual's personal information to provide products or services to that individual, to communicate with them, to improve our product or service offerings, and for other operational, legal, and compliance purposes. The personal information collected may include, but is not limited to:
Identification information: Last name, first name, postal address, email address, telephone number
Technical or digital information: IP address, date and time of connection, pages visited, actions taken on our Site
Recruitment information: Curriculum vitae, professional or academic background
Inferences or preferences: Information that we learn or deduce
We do not seek to collect information on minors and if you believe that your child may have provided us with their Personal Information, please contact us by contacting our Privacy Officer at the contact details provided below.
How we use personal information
Except where permitted or required by law, we only use the personal information provided to us for the identified purposes for which it was collected and we will not use it for any other purpose without the consent of the person concerned.
Cookies and pixel tags
By accessing our Site, you consent to our use of Cookies and Pixel Tags, which allow us, among other things, to recognize you when you visit the Site in order to personalize your browsing experience according to your preferences and to offer you personalized services and products on our Site. Most browsers are initially configured to accept Cookies and Pixel Tags. You can generally modify your browser settings to (i) refuse Cookies or Pixel Tags or to indicate when a Cookie or Pixel Tag is being sent; or (ii) delete or block Cookies or Pixel Tags, but this may affect your ability to use the Site, which may then no longer function correctly or at all.
How do we protect personal information?
We take reasonable steps to protect Personal Information against loss or theft and unauthorized access, disclosure, copying, use, modification or destruction and use appropriate safeguards at all times.
Anyone we have authorized and who has access to Personal Information must respect its confidentiality.
We will destroy, depersonalize or anonymize any Personal Information that is no longer necessary for the purposes identified or required by law in accordance with our established internal controls, timelines and practices.
From time to time, we may ask other members of our group or Third Party service providers to help us manage our information technology systems used to process Personal Information.
We will only disclose personal information to such third-party service providers once we have obtained assurance that (i) adequate levels of protection are in place to safeguard the integrity and security of all personal information processed; and (ii) applicable privacy legislation is duly complied with. These measures may include the use of standard contractual clauses specifying the confidentiality of the personal information and the identified purposes for which it will be disclosed.
The Internet is not a secure means of communication, and we make no representations or warranties regarding the absolute security of personal information transmitted via the Internet. You acknowledge that transmitting personal information over the Internet is at your own risk.
Communication and Disclosure
We do not sell or rent Personal Information to any Third Party except as expressly provided herein. We may be required to Disclose Personally Identifying Information in response to legal process, for example, pursuant to a court order or subpoena, at the request of a law enforcement agency, or when we deem it necessary to investigate, prevent, or take action against illegal activities, and otherwise as required by law.
Your rights regarding the personal information you provide to us
If you would like us to delete or correct your Personal Information from our records, please contact us using the contact details below and we will respond within a reasonable timeframe.
If you wish to access the personal information we hold about you, please contact us using the contact details below and we will respond within a reasonable timeframe. Your personal information will be made available to you clearly, and a reasonable fee may apply. In certain situations, in accordance with applicable law, Super Drain Experts reserves the right to refuse access to the requested personal information, in whole or in part.
If you exercise the above rights and have questions about your identity, we may ask you to provide information that will allow us to determine your identity.
Our responsibility for external links
We may provide links to external resources or other websites, including social media sites such as Facebook. If you follow these links, you must use those sites in accordance with their applicable terms of use and privacy policies. Furthermore, we cannot be held responsible for the collection, use, and processing of any information you may provide on those sites.
Contact us
All comments, requests or complaints regarding the protection of Personal Information can be addressed to our Privacy Officer by clicking on "Contact" on the Site.